Friday, 5:40 p.m. The last patient is waiting for her prescription. The PVS shows a database error. The MFA is trying to restart. The server takes eight minutes and the software no longer connects to the database. The prescription is handwritten.

On Monday, it turns out that the backup has been failing for six weeks.

That is not a constructed example.

Why IT is different in medical practices

PVS, TI connector, KIM, medical devices with proprietary interfaces. Everything is connected, and when one element fails, it often pulls others along with it. Connector firmware updates are not coming soon. KIM services shut down after a certificate change, without an error message. The PVS boots but no longer connects cleanly to the database.

A generic IT service provider can restart the server. What happens after that is another question.

What we do

Server, network, firewall, WLAN, telematics infrastructure, backup. The manufacturer manages the practice software itself and we manage everything it runs on. We are familiar enough with medatixx, CGM M1 PRO, x.isynet and other systems to not have to wait for manufacturer support in case of interface problems.

Our monitoring systems run continuously. We notice a backup that is standing still after 24 hours. Not after six weeks.

How to get started

During an on-site inventory, we record all important information: network, server, TI, PVS environment, backup, security concept. The result is a tangible overview, which serves as blueprint for all future support and a realistic offer.

This is followed by ongoing support with permanent contacts who know the practice and do not have to be explained anew how the network is structured every time a call is made.

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Typical questions

What happens in the event of an urgent failure? Remote service and telephone, most faults can be resolved within minutes. If hardware needs to be replaced, we'll stop by.

Which practice software do you support? All common systems. We are not bound to any manufacturer.

TI 2.0 migration? Yes, we assist with initial installation, connector replacement and migration

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Photo by Pixabay and Tima Miroshnichenko